Privacy Policy

1. Who We Are

WhiteOak Cleaning Services ("we," "our," or "us") is a locally owned cleaning company based in Springfield, Massachusetts, serving the Pioneer Valley including Springfield, Chicopee, Holyoke, Westfield, and surrounding communities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

2. Information We Collect

When you fill out a quote request or contact form on our site, we may collect:

• Your first name
• Your phone number
• The type of cleaning service you are interested in
• Any additional information you voluntarily provide

We may also automatically collect non-personal information such as browser type, pages visited, and time spent on the site through standard analytics tools (Google Analytics / Google Ads).

3. How We Use Your Information

We use the information you provide solely to:

• Contact you to discuss your cleaning needs and provide a free quote
• Schedule and confirm cleaning appointments
• Respond to your inquiries
• Improve our website and services

We do not use your information for automated marketing, and we do not send spam.

4. How We Protect Your Information

Your information is transmitted securely and is only accessible to WhiteOak staff who need it to respond to your request. We do not store payment information on our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers only where necessary to operate our business (e.g., email delivery services), and only under strict confidentiality agreements.

6. Google Ads & Analytics

Our website uses Google Ads conversion tracking and Google Analytics to measure the effectiveness of our advertising. These tools may use cookies to track visits and conversions. You can opt out of Google's use of cookies by visiting Google's Ad Settings.

7. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time. Disabling cookies may affect certain features of the site.

8. Your Rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make such a request, please contact us at the information below.

9. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent version.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: (413) 779-8783
• Email: info@whiteoak.com
• Location: Springfield, MA — serving all of Western Massachusetts